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Manager Customer Service Centre

Manager Customer Service Centre

Volvo GroupZA
10 days ago
Job description

Job title : Manager Customer Service Centre

Job Location : Gauteng, Deadline : January 09, 2025 Quick Recommended Links

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Job Objectives :

  • Responsible for efficient and effective supply chain deliverables for all brands within the Volvo Group of Companies.
  • Manage, maintain and improve KPI results consistently above target for the respective brands whilst highlighting and acting on deviations recorded.
  • Driving wholesale development with the respective brands, highlighting changes in parts volume, ordering trends and dealer behavior to support marketing initiatives and directives.
  • Benchmark best practices to the region (Lyon, Middle East Africa (LMEA)) and market competitors in terms of service offering and alignment with local market needs.
  • Manage Inbound Supply chain coordination from 6 international warehouses to secure most efficient and cost effective solutions.
  • Appoint and manage Service Providers according to the scope and need of the business, tailored to the respective brands.
  • Manage landside costs operations and service level agreements against SOP's.
  • Manage 5 direct reports in 4 silo’s namely Account management (Order handling), procurement , Imports / Exports and customs.
  • Maintain best practice methodologies within Service Market Logistics services relating to delivery precision in and outbound.
  • Oversee discrepancy ratio's and reverse logistics for both Central warehouses and dealer network.
  • Manage outbound cost in line with transport savings directives.
  • Manage local purchases in line with movement and refill principles.
  • Responsible for supporting countries in Sub Sahara, North and West Africa and surrounding islands.
  • Support strategic focus on Africa growth and expansion.
  • Conduct business case studies and recommend flows into Africa and surrounds based on volume, units in operation and market intelligence
  • Support dealer expansion in line with Market company directives.
  • Participate and contribute to LMEA Best practice teams and strategic initiatives
  • Establish and implement yearly business offer / KPIs to brands jointly with the market companies.
  • Ensure legal and Compliance to all Volvo directives.
  • Review Strategic focus area's and performance indicators monthly with Market companies.
  • Conduct monthly International feedback meetings with counterparts and within LMEA
  • Deliver reporting and support function needs to Market Company.
  • Deliver business critical input and recommendations on market trends and seasonality and operational efficiency.
  • Implement Digitalization and automation of Service Centre functions reducing manual waste.
  • Lead teams in accordance with the Volvo Group Values and leadership principles.
  • Develop strong continuous improvement and Lean culture using VPS ( Volvo Performance System) methodologies.
  • Take full responsibility for the WH Operatiing system VIPS ( Key User).

    • Who are you?

    Do you dream big? We do too, and we are excited to grow together. In this role, you will bring :

    Qualification & Job Experience :

  • Degree in Supply Chain Management.
  • 5 - 10 years' experience as a Supply Chain Manager.

    • Job Knowledge :

  • General Supply Chain Management.
  • Truck industry knowledge.
  • Financial management.
  • Dealer operational knowledge.
  • Store Keeping / Procurement  jobs