Inhouse Associate Healthcare Consultant

You will be responsible for providing excellent client services to a portfolio of clients of SIMEKA HEALTH by efficiently managing human capital queries, provide advice when required, claims and queries and all other medical scheme, gap cover, primary health insurance, loyalty related queries.

This role will be based in Sandton, Johannesburg.

Key Responsibilities

• Provide an effective and efficient administrative channel between clients and service providers
• Must demonstrate a good understanding of all medical scheme options and benefits, primary care insurance, gap cover and loyalty programs
• Must provide, multiple query resolutions, ability to communicate in both written and a verbal professional manner
• Manage escalated admin and other requirements from service providers for clients
• Assists the Centralised Service Centre with in-bound and out-bound client calls
• Provide timeous feedback and resolution
• Assist clients with the application process, requirements and queries telephonically and / or via e-mail up to resolution. Frequent follow up with clients
• Assisting with new and existing quotes and advice where required

Keep ongoing records on internal CRM systems

Qualification and Experience

Knowledge and Skills

Core Competencies

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