Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

Location : Office-Based – Umhlanga, Durban

Type : Permanent

Start Date : Immediate

Salary : R10 000 – R17 000 per month (depending on shift, experience and qualifications)

We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism.

Responsibilities

• Quality Control : Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
• Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background / set-up compliance.
• Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
• Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual / physical presentation.
• Operational Coordination : Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
• Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
• Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.
• Reporting & Administration : Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.
• Team Leadership : Lead, guide, and support a team of teachers.
• Handle scheduling, training, quality assurance, and performance evaluation of team members.

Requirements

Working Hours

Remuneration

R10 000 – R17 000 per month (based on shift, experience and qualifications)

Other : Must be able to work centre-based full-time from our Umhlanga offices. Flexibility to work shifts where operationally required.

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