Client Service Manager – Cape Town

Duties & Responsibilities

• Co-operate and Liaise with all levels of Client representatives and Management
• Ensure work is performed to the Highest standard and in terms of SLAs
• Manage maintenance schedules and staff productivity
• Manage subordinates in line with policies and procedures
• Budget management & cost control
• Ensure close weekly communication with management team
• Adhoc duties as required by management includes overtime
• Walk- about and draw-up reports
• Asset management
• Ensure compliance with High levels of SHEQ.
• Do client monthly customised audits and surveys

Minimum Requirements

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1