Transport Partner Operations Executive - France

Job title : Transport Partner Operations Executive - France

Job Location : Western Cape, Cape Town

Deadline : November 24, 2025

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Role Overview :

Our TP Operations Executives play a vital role in supporting and managing our Transport Partners (TPs) — the driving force on the supply side of our business. They act as a crucial link between AnyVan and our TP network, ensuring we attract, onboard, and retain high-performing partners who deliver exceptional service to our customers.

What you’ll be doing :

Recruitment and onboarding

Source and recruit new TPs in the French market.

Get them set up on our portal and app so they know exactly how to bid on and complete jobs.

Deliver training and support to help them succeed and meet AnyVan’s quality standards.

Support & Build Relationships

Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform.

Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover.

Build trust with both TPs and customers by solving problems quickly and keeping everyone informed.

Keep Things Running Smoothly

Assign jobs to the right TPs, negotiating rates so everyone’s happy.

Manage quotes and make proactive calls to secure the best deals for both TPs and AnyVan.

Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns.

Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high.

Make sure all regular TP account management tasks are ticked off on time.

Be There for Customers

On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported.

Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out.

Keep customer records accurate and up to date.

Team up with other departments to make sure customers always get the best experience.

General Admin

Handle things like checking proof of delivery, invoicing, pricing updates, and charge management.