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Area Manager
WoolworthsPaarl, Western Cape, South Africa1 day ago
Job descriptionSuperior service and maximize customer satisfaction with stores. Address concerns with your store managers and discover lasting solutions while upholding customer satisfaction as the priority. Respond efficiently and accurately to customer complaints raised at Head Office within your area. Submits weekly customer service reports to Regional Managers and outcomes. Ensure managers maintain their store equipment / store look and image. Ensure store waste levels are within the prescribed levels set by Head Office. Ensure shrinkage policies and procedures are accurately adhered to at store level on daily / weekly basis. Ensure store operational Front and Back of House systems and processes prescribed by Head Office are implemented and maintained to maximise the customer experience within your area. Check daily access & movement of stock within your area. Ensures stores place relevant orders based on trade expectations and forecasts. Ensure stores hold adequate stock to ensure nil out of stocks. Ensure stores within your area maintains all regulatory practices pertaining to compliance with health and safety regulations, Ensure stores within your area compliance with sanitation and safety regulations. Ensure stores within your area regularly review product quality. Ensure store managers are following Security protocols pertaining to (e.g., CCTVs, G4S dropping, stock, random security & access) Identify and manage all shrinkage hotspots within the department and liaise with Head Office on how to mitigate shrinkage. Ensure management organize shift rosters according to trade. Make sure all new recruits are trained on all practices and processes and signed off. Appraise Management performance and provide feedback to improve productivity. Ensure store managers manage HR processes - time sheets, leave planner, training schedules, rosters & transport. Ensure store managers manage HR Labour practices pertaining to employee recruitment, performance management, discipline, and work schedules. 6-8 key competencies per job including personal, business and technical / functional – this information would be housed centrally in a competency database) Strong interpersonal skills Excellent communication skills Ability to work independently. Able to manage and work in a team Able to effectively demonstrate product knowledge relative to job function Able to follow and adhere to processes, policies and procedures Able to communicate clearly and listen effectively High level of attention-to-detail Ability to work in a fast-paced environment Strong organisational skills Numerate Experience in both front and back of house is essential. Strong track record of people management and development is essential. Able and flexible to work different shifts - Shift roster which may be changed to suit the needs of the operation. Weekends, evenings and Public Holiday workdays and times is mandatory. 6-day work week role. Paarlberg Mall
MAIN PURPOSE
To inspire, develop and lead the NOW NOW team to deliver and achieve store, sales growth and profitability targets through delighting guests and ensuring that the customer is at the heart of everything we do. Ensuring that the selling, promotional, and operational activities are delivered through continuous improvement and exceptional customer service.
KEY RESPONSIBILITIES
Profitability and Revenue
Ensure the following is actioned within your area allocated.
- Ensure stores within your area populates detailed reports on weekly, monthly, and annual basis pertaining to revenues and expenses.
- Ensure Head Office Marketing directives are implemented across the stores within your area.
- Ensure all Head Office policies and protocols are implemented and maintained maximising store profitability.
- Ensure store budgets set are maintained and within targets.
Customer Service
Ensure the following is actioned within your area allocated.
Operations
Adherence to Shopkeeping disciplines
Minimise Shrinkage
People management
KEY COMPETENCIES
ADDITIONAL CRITERIA
LOCATION
If you are interested in the above position please send your CV to
“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”
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Area Manager • Paarl, Western Cape, South Africa
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