UX Writer

Join to apply for the UX Writer role at Luno

Join to apply for the UX Writer role at Luno

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1 : 1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team :

We are a multidisciplinary team of Product Designers and UX Writers, collaborating in cross-functional squads to build products that empower millions to safely and confidently explore the world of cryptocurrency. Design has a proud legacy at Luno, and we’re excited to welcome a UX Writer who shares our passion for great design and is ready to make a meaningful impact.

The role in a nutshell :

As a junior UX Writer on the Product Design team, your primary focus will be crafting product copy that helps customers complete tasks and reach their financial goals easily and confidently. You’ll work alongside experienced UX Writers and Product Designers to create clear, helpful, and human language that enhances usability and accessibility across our product. This is a junior-level role designed for someone early in their UX career with foundational copywriting experience. You’ll gain hands-on experience with design systems, content testing, and product development processes.

Your mission will involve :

• Writing clear, concise, and user-focused interface copy for Luno’s web and mobile products — including screen flows, buttons, labels, empty states, and error messages.
• Collaborating with UX Writers, Product Designers, Product Managers, and Engineers to shape the overall user experience through language.
• Contributing to the evolution of Luno’s content design system (Matter), with a focus on reusable content patterns and voice guidelines.
• Applying design thinking principles to writing : understanding the problem, testing solutions, and iterating based on feedback.
• Participating in user research, usability testing, and A / B experiments to inform and validate content decisions.
• Advocating for content clarity and consistency across the product.
• Learning how to balance user needs, business goals, and technical constraints through collaborative product work.

A little about you :

In your first six months you will :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Product Management and Design

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