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Manager : External Communications

Manager : External Communications

Old MutualJohannesburg, ZA
16 days ago
Job description

Job title : Manager : External Communications

Job Location : Gauteng, Johannesburg

Deadline : September 30, 2025

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Job Description

  • The role is responsible for managing the execution of external communications plans and providing advisory services in the delivery of communications to various stakeholder groups within the external remit.

    • Key Result Areas

  • Strategic Communication and Reputation Management
  • Execute comprehensive external communications plan for the group.
  • Proactively manage the group’s reputation by identifying opportunities to showcase market leadership in insurance, innovation and corporate social responsibility.
  • Monitor and analyse media coverage, industry trends, and public sentiment to drive balanced and positive sentiment.

    • Media Relations

  • Build and maintain a robust network of relationships with journalists, editors, and industry analysts in financial services, insurance, and business media.
  • Act as primary contact for all media relations / newsroom management.
  • Pitch compelling stories about Old Mutual’s strategic direction and vision, financial performance, new offerings, services, products etc.
  • Secure speaking opportunities for senior executives at key conferences and events.
  • Manage all media relations and communication for key strategic events.
  • Manage relationship with media monitoring and analysis agency.
  • Thought Leadership and Executive Communication
  • Identify and implement appropriate thought leadership opportunities and platforms for Old Mutual.
  • Secure relevant and credible media partnerships for Old Mutual.
  • Develop briefing documents for media interviews, public engagements, and industry conferences.
  • Provide media training and coaching to spokespeople to ensure they are prepared for interviews and public appearances
  • Issues management and crisis CommunicationsAct as the primary contact for advisory and implementation guidance for issues management that impact the Group.
  • Act in support of the Head of Group Communications for media during a crisis, ensuring timely and consistent messaging.
  • In the event of a crisis, work closely with legal, compliance, and executive leadership to manage and mitigate reputational risks.
  • Manage OML spokespeople to ensure a consistent and accurate messaging in line with the corporate narrative.

    • Governance

  • Provide support to ensure that standards set in the Communications Framework (playbook, principles, policies and protocols) are adhered to and updated across the OML business.
  • Manage and lead the Communication Community of Practice.
  • Socialize communications policies, principles, house views and frameworks.
  • Monitor and ensure compliance to policies, principles, house views and frameworks and assist in dealing with non-adherence.
  • Execute the communications evaluations and Policy Attestation process to ensure compliance by each country and business line (Cluster).

    • Requirements : Skills, Qualifications and Experience required

  • BA in Communications, Public Relations, Marketing and or Digital Marketing.
  • Minimum 6 to 8 years’ relevant experience.
  • Strong Public Relations and strategic communications experience.
  • Experience across the African continent will be an advantage.
  • Prior financial services experience is desirable.
  • Extensive experience in defining and implementing communications plans, including driving communication standards and governance across a large and complex business.

    • Competencies

  • Balances Stakeholders
  • Business Insight
  • Communicates Effectively
  • Cultivates Innovation
  • Customer Focus
  • Interpersonal Savvy
  • Plans and Aligns
  • Situational Adaptability
  • Strategic Mindset

    • Skills

  • Action Planning, Adaptive Thinking, Data Compilation, Executing Plans, Managing Stakeholder Expectations, Oral Communications, Policies & Procedures, Policy Development, Presenting Solutions, Professional Presentation, Second Language, Strategic Planning, Strategic Prioritization, Writing

    • Competencies

  • Balances Stakeholders
  • Business Insight
  • Communicates Effectively
  • Cultivates Innovation
  • Customer Focus
  • Interpersonal Savvy
  • Plans and Aligns
  • Situational Adaptability

    • Education

  • Bachelors Degree (B) : Communication

    • Closing Date

  • 18 September 2025

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    Communication Manager • Johannesburg, ZA

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