Support TechnicianIT Empowered Consulting (Pty) Ltd • Cape Town, South Africa

Support Technician

IT Empowered Consulting (Pty) Ltd • Cape Town, South Africa

18 hours ago

Job description

Manage, maintain and repair IT systems

Maintain the company's computer services and equipment

Provide guidance and best practices to Junior Support Technicians

Build partner relationships with client and be trusted IT Advisor

Ensure that contracted customer Service Level Agreements are met (resolved)

Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA

Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)

Ensure that calls are checked and updated with the latest updates until call closure

Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support

Administer User and Computer accounts, as well as Group membership in AD

Perform various tests on all hardware platforms and networks and document all operating system software

Practice Expert knowledge on Preventative Maintenance

Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required

Identify and resolve all hardware and software issues

Installing, Configuring and Updating required hardware and software

Troubleshooting and diagnosing to detect and solve technical problems

Design and perform various tests on applications according to required standards

Maintain and develop all user applications and define specifications based on client requirements

Ensure that best practices are adhered to

Ensure that Standard Operation Procedures are followed

Provide input to the Monthly Operations Report

Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users

Backup Engineers for customers and support staff where required

Manage requests / calls escalated to Vendors and 3rd Parties

Train employees to analyse and repair all product failures and analyse customer requirements.

Ensure adherence to all Company processes, policies, and procedures as per prescribed compliance

Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.

Requirements for success in this role are :

CompTIA A+ certification
CompTIA N+ certification
ITIL Foundation Certification

Create a job alert for this search

Technician • Cape Town, South Africa

Related jobs

Technical Sales Consultant

Key Recruitment • Parow, South Africa

Our client based in Parow Industria is looking for a Technical Sales Consultant to join their team, they specialising in designing, manufacturing, and distributing high performance fans for the ind...Show more

Last updated: 14 days ago • Promoted

Lead Generator

HR Genie • Table View, South Africa

Researcher Corporate Meeting Development.Basic Salary : R12,000 R20,000 per month (based on experience).Computer & Internet Allowance : R1,000 per month. Bonus : 2% on paid-up deals (meetings per...Show more

Last updated: 30+ days ago • Promoted

Remote Support Administrator

DevFinders • Bellville, WC, ZA

Remote

Looking for a remote role with a UK-based company where your organisational talent truly matters? We’re hiring a Remote Business Support Administrator to keep our operations tight, tidy, and effici...Show more

Last updated: 7 days ago

Goodwood Help Desk Technician

Oostelike Personeel Konsultante • Goodwood, South Africa

Legal requirements : Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants. Appointment : Permanent, full-time position...Show more

Last updated: 30+ days ago • Promoted

Technician - Food Service Equipment

InvisionHR • Stikland, Bellville, Western Cape, ZA

Quick Apply

We are seeking a skilled .This role involves delivering high-quality repairs and maintenance services to ensure the optimal functionality of food service and catering equipment.An independent ...Show more

Last updated: 30+ days ago

AV / Boardroom Support Technician

IOCO • Cape Town, South Africa

Weâ€™re looking for a hands-on.Audio Visual (AV) / Boardroom Support Technician.The ideal candidate will ensure seamless meeting experiences through effective setup, troubleshooting, and maintenanc...Show more

Last updated: 27 days ago • Promoted

IT Support Technician

Communicate Recruitment • Cape Town, South Africa

Provide first and second-line technical support to staff (in-person, remote, and telephonic).Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain desktops, l...Show more

Last updated: 6 days ago • Promoted

Support Technician

IT Empowered Consulting (Pty) Ltd • Cape Town, South Africa

Manage, maintain and repair IT systems.Maintain the company's computer services and equipment.Provide guidance and best practices to Junior Support Technicians. Build partner relationships with clie...Show more

Last updated: 1 day ago • Promoted

Senior Support Engineer Technician

West Coast Personnel • milnerton, Western Cape, South Africa

Looking to join a cutting-edge IT services and solutions company in Milnerton? My client specializes in providing customized technology solutions that empower businesses to operate efficiently and ...Show more

Last updated: 30+ days ago • Promoted

Remote Support Technician (24 / 7 Shift Work)

Pure Placements • Cape Town, South Africa

Remote

Cape Town (Century City), On-Site.R 300,000 – R 420,000 Annual CTC.Shift work required to cover a 24 / 7 support operation. The Role : Key Responsibilities & Daily Duties.As a Remote Support Technician...Show more

Last updated: 30+ days ago • Promoted

Machine Technician

WENZ • Bellville, City of Cape Town, South Africa

Quick Apply

JOB PROFILE – (Machine Technician).About the Department .The Manufacturing Department at is responsibl...Show more

Last updated: 21 days ago

Senior Network & IT Support Technician - Cape Town

The Legends Agency • Cape Town, South Africa

Senior Network & IT Support Technician - Cape Town.Join a dynamic IoT and service management tech company driving customer experience innovation. Remote (Cape Town-based) | R20,000 - R30,000 (ex...Show more

Last updated: 30+ days ago • Promoted

Technical Support Associate

Thrive • Cape Town, Western Cape, ZA

Quick Apply

Our products and services are used by some of the most recognisable brands, including Volvo, Vodafone, Krispy Kreme, Sky and many more. Full time, including weekend shift pattern, based in South Afr...Show more

Last updated: 4 hours ago • New!

Goodwood Automotive Spare Parts Specialist

Oostelike Personeel Konsultante • Goodwood, South Africa

Goodwood Automotive Replacement Parts Specialist.Legal requirements : Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted appl...Show more

Last updated: 30+ days ago • Promoted

ICT Support Lead

Red Ember Recruitment (PTY) Ltd • Goodwood, WC, za

Quick Apply

Red Ember Recruitment is seeking to hire an ICT Team Lead for our client based in Goodwood.Team Leadership, Policies And Procedures (20%). Lead, mentor, and motivate a team of ICT Support Technician...Show more

Last updated: 12 days ago

Machine Technician

HR Genie • Bellville, South Africa

JOB PROFILE - (Machine Technician).The Manufacturing Department at is responsible for converting raw and packaging materials into finished goods exclusively for our company.The department oversees ...Show more

Last updated: 20 days ago • Promoted

Nail Technician, Sunningdale (Cape Town)

Howland Recruiting • Sunningdale, South Africa

My well-established and growing client in Sunningdale (Table View) is looking for a.Rubber-base & Bio-sculpture gel overlays, pedicures and gel toes to provide manicures, pedicures, nail art, nail ...Show more

Last updated: 30+ days ago • Promoted

IT Support & Infrastructure Technician (L1) Cape Town Goodwood

OttoBauthentic • Cape Town, South Africa

IT Support & Infrastructure Technician (L1) – Automotive Industry | Goodwood, Cape Town.Hardware, Software & SQL) – Automotive Sector - IT All-Rounder | Microsoft & SQL Environment.Support of users...Show more

Last updated: 28 days ago • Promoted