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Device & Software Support Engineer

KinektekWes-Kaap, South Africa

1 day ago

Job description

Overview

Kinektek City of Cape Town, Western Cape, South Africa

Device & Software Support Engineer

Location : City of Cape Town, Western Cape, South Africa. This is a full-time on-site role.

Role Description

This is a full-time on-site role located in the City of Cape Town for a Device & Software Support Engineer. The primary responsibilities include providing technical support, troubleshooting software and device issues, developing software solutions, and ensuring customer satisfaction through effective customer service. The engineer will also work closely with other teams to enhance the functionality and user experience of our products.

Qualifications

Proficiency in Software Support and Technical Support
Skills in Software Development and Troubleshooting
Strong Customer Service abilities
Excellent problem-solving skills
Ability to work independently and collaboratively

Responsibilities

Be present in the workshop in Ndabeni, Cape Town, 8 hours a day to perform assigned tasks

Assist with new machine design or design revisions (e.g., addition of new components requiring control like scanners, printers or dispensers)

Manage the assembly and testing of components and entire machines

Write Java code onto a Raspberry Pi controller to manage all components on the kiosk (printers, POS device, thumbprint readers, camera, and additional components). USB or Ethernet connectivity applies. (Advantageous)

Write Flutter apps for Android devices (nice to have)

Assist with remote management of kiosks using BalenaOS

Interact with Support Technicians in the field over WhatsApp and phone

Interact with customers via issue tickets logged in Jira

Speak to customers on the phone to determine issues with machines

Arrange Technician call-outs to service machines in the field

Arrange shipment of components and machines to site

Remotely troubleshoot and find solutions

Report to the Workshop Manager

Seniorities & Employment

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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Software Engineer • Wes-Kaap, South Africa

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