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Intake / Staffing Coordinator

Intake / Staffing Coordinator

ReWorks SolutionsWorkFromHome, Western Cape, South Africa
20 days ago
Job description

Join to apply for the Intake / Staffing Coordinator role at ReWorks Solutions

Job Opening : Intake / Staffing Coordinator (Healthcare)

Type : Full-Time, Work from Home

Hours : Monday to Friday : 9am- 5pm (US Hours)

Pay : Monthly Salary

Responsibilities :

As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.

Client Intake & Support

  • Serve as the first point of contact for incoming client inquiries via phone, email, or web forms
  • Conduct structured intake calls, collecting relevant client information and documents
  • Guide clients through the onboarding process with professionalism and empathy
  • Clearly explain next steps to ensure clients feel supported and informed
  • Track client progress through all intake and onboarding stages

Administrative & CRM Management

  • Accurately enter and update client information in the CRM (Zoho)
  • Monitor task lists to ensure all documentation is received and complete
  • Maintain accuracy, confidentiality, and compliance in all data handling
  • Provide internal teams with up-to-date client profiles and information
  • Staffing Support

  • Assist with identifying available professionals for open cases using internal mapping tools
  • Match professionals to cases based on schedule, location, and certification status
  • Conduct outreach via approved templates (calls and text messages)
  • Track offers, confirmations, and matches within the CRM and staffing sheets
  • Support onboarding coordination by ensuring staffing documentation is complete
  • Must-Have

  • Based in Durban or North Coast, KZN
  • Comfortable with remote work, with availability for weekly in-person team collaboration
  • Excellent spoken and written English communication skills
  • Strong organizational skills and attention to detail
  • Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
  • Fluent or neutral English accent
  • Reliable internet and backup power
  • Nice-to-Have

  • Prior experience in client coordination, customer service, or administrative support
  • Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)
  • Background in onboarding or staffing support
  • What We Offer

  • Full-time, stable remote opportunity
  • Set weekday schedule aligned with U.S. business hours
  • Supportive and collaborative team environment
  • Comprehensive training on tools, platforms, and process
  • To Apply :

    Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom , and then share the link with us by replying to this email.

    Please note that applications submitted without a video will not be processed further , so we encourage you to complete this step at your earliest convenience.

    Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Administrative and Customer Service

    Hospitals and Health Care

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