Coordinator

Global company providing Hospitality & Travel Partners with emergency & incident support in remote areas where logistics are complex, incidents are unpredictable and support is far away, is looking for a Coordinator.

This role is ideally suited to a candidate that has extensive experience in an inbound travel environment with knowledge of remote African areas or someone that has worked lodge based and understands the logistics around this.

This is a remote position based in Cape Town.

Duties

• Rapidly process incoming alerts and fragmented incident reports (medical, security, operational).
• Ask sharp, focused questions to understand what’s not being said.
• Determine the situation type, status, risk level, and what information is still missing. Build Situational Models.
• Piece together incomplete facts into a live operational picture.
• Track evolving events, milestones, and tasks.
• Use tools, systems, and human conversations to validate and refine your understanding. Communicate with Strategic Clarity
• Identify and activate the required capabilities and support parties, determining roles, sequencing, and interdependencies (know who needs to know what, and when — and make sure they do).
• Write succinct updates, distil complex dynamics, and adapt your tone to suit operations teams, executives, insurers, and partners.
• Keep information and updates flowing until resolution, maintaining calm, confidence, and accuracy.
• Coordinate across stakeholders to ensure progress is tracked, responsibilities are clear, and deadlines don’t slip unnoticed.
• Follow up, nudge where needed, connect the dots across teams, and eliminate ambiguity.
• Offer presence, support, and clarity to camp staff and managers in the field.
• Communicate clearly and deliver real-time updates and context-rich summaries to stakeholders, internal and external as a Service progress.
• Maintain complete, confidential, time‑stamped records of incident progression and communications.
• Help turn experience into insight : your logs are used to train, audit, and improve future responses to incidents.

Requirements

#J-18808-Ljbffr