Operations Coordinator / PA - JHB / Cape Town
If you are a high performer interested in joining our team, please send your CV with the job title in the subject line to
Role Overview
The Operations Coordinator / Personal Assistant will provide high-level administrative, operational, and HR support to the Head of Operations at Mobelli. This role ensures the smooth execution of daily activities across sales, showrooms, logistics, and HR by coordinating tasks, driving follow-ups, and ensuring accountability .
The Coordinator will act as the first point of contact, managing communication, scheduling, reporting, and operational trackers. Beyond administration, this role plays a key part in keeping projects and priorities on track to free up leadership capacity and improve efficiency.
Key Responsibilities
Executive & Administrative Support
- Manage daily calendar, schedule meetings, and coordinate travel arrangements.
- Prepare agendas, minutes, and track follow-up actions from operations meetings.
- Draft correspondence, presentations, and reports for internal and external stakeholders.
- Manage the Head of Operations’ calendar and priorities to maximize efficiency.
- Prepare weekly expenses.
- Handle confidential information with discretion.
Operational Coordination
Update sales dashboards with 100% accuracy and timeliness.Maintain and update key trackers : footfall, delighted customers, discount reports, recruitment, sales, stock, customer feedback, and project timelines.Drive progress on operational projects and ensure deadlines are met.Liaise with showrooms, warehouse / logistics, and suppliers to support daily execution.Assist with business partner vetting, supplier follow-ups, and order confirmations.Provide proactive support to ensure operations run seamlessly.HR Coordination & Administration
Manage recruitment administration :Oversee the recruitment inbox.
Liaise with candidates and collate application packs (CVs, assessments, references).Manage the psychometric assessment portal.Schedule and coordinate interviews (including on-site facilitation).Prepare interview documentation for management.Communicate with candidates regarding outcomes (offers, contracts, regrets).Keep candidate application trackers up to date.Maintain employee records (contracts, leave, disciplinary files, training records).Coordinate leave and attendance (sick leave, annual leave, etc.).Support onboarding of new employees (documentation, induction, tracking).Assist in coordinating staff wellness initiatives, training sessions, and events.Communication & Relationship Management
Act as a liaison between operations, HR, and other business units.Draft professional emails, memos, and proposals.Prepare communication for staff on operational or HR updates.General Support
Manage filing systems (digital and physical) for contracts, supplier agreements, and HR documents.Ensure meetings run smoothly (venue, catering, virtual setup).Assist with ad-hoc tasks as directed by the Head of Operations.Strong organizational and time management skills.Excellent coordination and follow-up abilities across multiple projects.Ability to manage the Head of Operations’ priorities and calendar effectively.Ability to multitask and work under pressure.High attention to detail and accuracy.Tech-savvy (Teams, Excel, MS Office Suite, CRM / HR systems, ChatGPT).Discreet, trustworthy, and professional.Proactive problem-solver with a “get it done” attitude.Exceptional personal assistant and coordination abilities.Qualifications & Experience
Diploma / Degree in Business Administration, HR, or related field (preferred).2–4 years’ experience as a Personal Assistant, Executive Assistant, or Operations / HR Coordinator.Experience in retail, furniture, or luxury brands is an advantage.Familiarity with HR processes, operational reporting, and coordination is desirable.Success in this Role Looks Like :
The Head of Operations’ time is freed up to focus on strategy.Reports, dashboards, and follow-ups are accurate and delivered on time.Showroom, sales, logistics, and HR activities are seamlessly coordinated.Cross-departmental communication flows smoothly.Leadership has confidence that nothing “falls through the cracks.”A reliable go-to person who delivers better-than-expected outcomes consistently.If you think that you are a A player and a good fit for this role and wish to apply,
Follow the following steps :
You’ll first complete an online assessment (allow ~2 hours).Link to register for Assessment : Please complete asap in one sitting without disruptions
Only after completing the assessment will we review your Assessment and relevant industry experience.
If your background fits, you’ll be invited to a meet & greet online interview. Pass that, and you’ll move to an in-depth chronological interview.
At Mobelli, we’ll help you develop your potential. We won’t teach you how to do the job from scratch – we’re looking for experienced professionals ready to excel.
At Mobelli Furniture + Living, we’re passionate about helping you create a space you’ll love living in. Our furniture is designed to look beautiful, feel amazing, and stay that way for years with only minimal maintenance.
Whether you’re in the market for an indoor lounge suite an outdoor sun lounger or a scatter cushion, we’ll help you find your match.
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