Operations and Technical Coordinator

Job Description :

To provide excellent service and support to customers, ensure smooth operation of monitoring tools, and manage the MPS Monitor system.

Key Duties and Responsibilities

• Log and manage service calls for SLA customers
• Schedule and coordinate printer engineers
• Oversee MPS Monitor : setup, reporting, and device management
• Manage print fleet software and installations
• Handle job cards, close tickets, and order parts
• Submit warranty claims (Lexmark & HP)
• Prepare quotes and invoices for billable services and consumables
• Monitor consumable levels using Printanista, MPS Monitor, and ConnectWise
• Order consumables, compare supplier pricing, and ensure cost compliance
• Perform admin tasks in Accumatica (Sales Orders, POs, GRVs, Invoices)
• Manage consumables reports
• Support with monthly SLA and CPC billing if required
• Assist with escalations, cancellations, and reinstatements

Requirements & Skills

Application Process :