Operations Coordinator (Projects)

Qualifications :

Grade 12

Opera Experience

Micros Beneficial

Advantageous : Diploma or Degree in Hospitality Management or Project Management

Minimum 3 years' experience in the Hospitality Industry

General Responsibilities :

• Maintain in-depth knowledge of all properties, venues, and services.
• Deliver high-level, personalised guest experiences.
• Evaluate service quality.

Events & Coordination :

• Plan and execute seasonal and special events (e.g. Valentines Day, Christmas, and New Years).
• Act as the main contact for clients onsite and coordinate with internal teams.
• Manage bookings, menus, supplier lists, and event documentation.
• Ensure seamless communication across departments for all event needs.
• Oversee food and beverage planning with relevant team members.
• Ensure service standards, setup, and venue readiness before, during, and after events.
• Handle guest complaints promptly and professionally.
• Maintain budget oversight and ensure all expenditures are tracked and authorised.
• Monitor health, safety, and compliance across all event operations.
• Take responsibility for inventory control and monthly stock takes of equipment.

Reach out to Robin to find out more information about this role -