Customer Service Specialist - Night Shift - Work From Home

Overview

REMOTE – WORK FROM HOME!

Customer Service Specialist – Night Shift

Hours : Monday to Friday | 1 : 00 AM – 9 : 00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

Role Summary

You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Responsibilities

• Respond to customer inquiries professionally via email, chat, and calls
• Resolve escalated issues quickly and effectively
• Maintain accurate records and update CRM systems
• Provide feedback on customer pain points
• Collaborate with internal teams to improve service delivery
• Support customer retention by building strong relationships
• Stay current on product knowledge and company updates

Qualifications

Preferred Skills

Please note : This description provides an overview of the role and may evolve as the role develops.

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