General Manager : Call Centre - Midrand
MomentumMidrand, Gauteng, South Africa10 days ago
Job descriptionImplement and manage the sales strategy for the Province that are aligned to the overall business and the principles of client centricity. Develop, implement and manage a risk management strategy for the relevant Province that effectively manage and mitigate risks. Research and build competitor and market intelligence for the Province in order to proactively enhance sales strategy and tactics. Drive the reduction of wastage in the Province through e.g. the prevention of fraud, management and prevention of surrenders, early duration claims, management and prevention thereof. Drive legislative and internal compliance within the Province and ensure adherence to high ethical standards. Ensure efficient client service and administration processes are developed, implemented, maintained and managed within the geographic area. Manage and monitor activities of Regional Managers through market allocation to ensure that each Regional Manager has adequate and appropriate market access opportunities. Drive the implementation of sales plans or strategies, in collaboration with the Regional Managers, to increase new sales opportunities and penetration levels. Monitor and track Province performance to ensure that business meet agreed productivity, production and quality targets. Analyse the profitability within the Province and oversee the formulation and implementation of plans for improvement with the relevant stakeholders. Set targets and take accountability for the overall achievement of performance objectives in the business area by driving sales performance. Communicate processes, control requirements, risk management frameworks and regulatory requirements that impact the sales processes. Developing Strategies Exploring Possibilities Generating Ideas Interacting with People Making Decisions Providing Insights Empowering Individuals Articulating Information Seizing Opportunities Pursuing Goals Team Working Establishing Rapport
Role Purpose
Develop and drive profitable sales through effective plans, targets and growth in support of the business sales strategic objectives and maintain compliance with regulatory requirements.
Requirements
- 8 - 10 years’ experience in a senior sales management role
- 5 - 8 years’ management experience
- Experience in rendering of financial services
- FAIS Representative Regulatory Exam Level 5
- FAIS Key individual Regulatory Exam Level 1
- FSCA recognised qualification
- Degree in Commerce / Marketing / Business Management and or equivalent relevant qualification
Duties & Responsibilities
Competencies
Enquiries
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Call Centre Manager • Midrand, Gauteng, South Africa