Call Center Risk Specialist

About this role :

The Risk Specialist will execute, monitor and analyze predefined campaign strategies aligned to the

new vertical strategy. They will formulate and implement the Agency operational strategy to achieve

the overall TCR strategy, meet and exceed stipulated financial targets for the allocated portfolio. They

will meet and exceed client expectations, IPMs in line with agreed SLA’s and have to ensure

individual attainment of minimum (defined) risk performance contribution to required vertical and / or

Agency portfolio / s.

• Key Responsibilities :
• Create and measure stipulated strategy / campaign performance thresholds in so far as

strategy calibration and force ranking of risk (propensity to pay or roll).

balanced scorecard encompassing people, process and stakeholder metrics.

Principal operational and strategic intent.

Operations, Dialer, Work Force Management, Information Technology across agreed,

defined service levels.

prioritization of strategy / campaigns supported by an appropriate / tilted treatment

framework.

support Agency performance outcomes.

and Principal strategic intent.

operational compliance with strategy / campaign dictates.

anticipated outputs.

concise manner to various stakeholders.

Agency.

applicable to client mandates and new vertical strategy.

framework.