Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)
ISTA SolutionsMiddelburg, Mpumalanga, South Africa30+ days ago
Job type
- Remote
Job descriptionExperience : Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous. Technical Skills : Proficiency in using electronic health record systems; experience with the Rethink platform is a plus. Communication Skills : Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically. Organizational Skills : Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked. Problem-Solving : Capable of identifying issues hindering session note submission and collaborating with team members to find solutions. Interpersonal Skills : Approachable and friendly demeanor to encourage positive relationships with field staff. Understanding of ABA terminology and the importance of session notes in client progress tracking. Experience in a compliance or quality assurance role within a healthcare setting. Ability to adapt communication styles to suit different personalities and situations. Seniority level : Entry level Employment type : Full-time Job function : Health Care Provider Industries : IT Services and IT Consulting
Overview
STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs. This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.
Responsibilities
- Daily Monitoring : Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
- Staff Follow-Up : Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. Utilize existing email templates for consistency.
- Issue Resolution : Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
- Documentation : Maintain accurate records of follow-up communications and outcomes.
- Relationship Management : Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.
Requirements
Preferred Skills
If you are not contacted within 14 working days, please consider your application unsuccessful.
Job Details
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Compliance Coordinator • Middelburg, Mpumalanga, South Africa
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