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Support Engineer

Absa Group LimitedZA

1 day ago

Job description

Job title : Support Engineer

Job Location : Gauteng, Deadline : April 07, 2025 Quick Recommended Links

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Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

Apply problem solving skills to solve technical problems on existing applications

Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech

Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications

Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services

Provide inputs into application documentation for end users

Leverage application documentation to guide users through application support processes

Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements

Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues

Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.

Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services

Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation

Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.

Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis

Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs

Compile and maintain inventory of applications and related details

Meet all SLA requirements associated with application support being provided

Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.

Maintain awareness of application risks and opportunities for improvement

Education

Bachelor's Degree : Information Technology

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