Key Account ExecutiveBoardroom Appointments • Sandton, South Africa

Key Account Executive

Boardroom Appointments • Sandton, South Africa

3 days ago

Job description

Key Account Management

Manage a portfolio of key and strategic customer and intermediary relationships personally.
Develop and execute tailored solutions and strategies for customers to ensure their ongoing satisfaction, loyalty, and profitability.

Customer Relationship Management / Account Management

Build, develop, and implement a relationship management plan for strategic, complex accounts at a national level.

Coordinate engagement between your organisation and partner organisations to ensure smooth information flow and timely resolution of issues.

Manage key partner relationships to ensure consistent satisfaction and loyalty.

Oversee the CRM system, ensuring effective maintenance and identifying opportunities for system improvement.

Develop and implement relationship management plans for complex potential partner accounts, identifying decision-makers and influencers to support strategic engagement.

Customer Needs Clarification

Consult with diverse partner representatives to determine key required outcomes.

Introduce internal specialists and leverage expertise to gather and analyse customer data.

Clarify mid- to long-term customer needs and develop detailed partner requirement specifications.

Sell Partner Propositions

Leverage cross-functional internal teams (technical, commercial, legal) to configure tailored product and service solutions.

Negotiate agreements that meet partner needs while ensuring acceptable profitability and cash flow.

Review or authorise complex sales proposals that deviate from standard terms, escalating to senior management when required.

Promoting Customer Focus

Develop internal plans and work collaboratively with other departments to strengthen internal alignment and external partner relationships.

Sales Opportunities Creation

Develop a strong personal network within the local government sector.

Represent the organisation at sector events.

Gather market intelligence and enhance organisational visibility and reputation.

Operational Compliance

Monitor performance and behaviour to identify non-compliance with organisational policies and regulatory codes.

Implement corrective measures where necessary.

Personal Capability Building

Act as a subject matter expert in growth strategy, product policy, regulation, or operations.

Maintain external accreditations and stay up-to-date with regulatory changes and industry best practices through CPD, conferences, and specialist media.

Qualifications & Experience

Bachelors Degree in Economics, Business Management or equivalent.

Postgraduate Degree is advantageous.

Minimum 6 years relevant experience, with at least 3 years in planning and managing resources to achieve predetermined outcomes.

Experience in local government, mining, insurance, and metal industries is advantageous.

Knowledge of the group strategy and its applications.

Strong understanding of clients worker insurance plans and related challenges.

Skills & Competencies

Collaboration

Relationship Management

Service Management

Business Insight

Management of Complexity

Ensures Accountability

Organisational Savvy

Effective Communication

Networking and Relationship-Building

Directing Work

Financial Acumen

Strategic Mindset

Optimising Work Processes

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Account Executive • Sandton, South Africa

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