Team CaptainBoldr • Cape Town, Western Cape, South Africa
Team Captain
Boldr • Cape Town, Western Cape, South Africa
26 days ago
Job descriptionMeaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY Supervise and support the fulfillment team to ensure timely and accurate processing of orders, inventory management, and shipment coordination. Monitor key performance indicators (KPIs), such as order accuracy, on‑time shipping rates, and productivity levels, to drive continuous improvement. Provide hands‑on support for complex fulfillment cases, including high‑value orders, escalations, or special handling requests. Ensure adherence to standard operating procedures (SOPs) and implement process improvements as needed. Assist in training and onboarding new fulfillment team members, reinforcing best practices and efficiency techniques. Act as the primary liaison between the fulfillment team and other departments within the supply chain division, including inventory management, logistics, and customer service. Communicate effectively with internal stakeholders to resolve order discrepancies, delays, or special requests. Work closely with leadership to align fulfillment operations with overall business objectives and customer expectations. Participate in cross‑functional meetings and provide insights on fulfillment trends, challenges, and opportunities. Troubleshoot and resolve fulfillment‑related issues, including inventory shortages, system discrepancies, and order processing errors. Serve as the go‑to resource for team members when addressing operational challenges and escalated cases. Proactively identify potential risks or bottlenecks in the fulfillment process and recommend solutions. Analyze fulfillment workflows and recommend strategies to enhance efficiency, reduce errors, and improve overall team performance. Implement quality control measures to minimize fulfillment defects and ensure a high standard of order accuracy. Support the adoption of new technologies or process enhancements to streamline fulfillment operations. Curious and authentic, just like us! #beboldr Passionate about learning and developing relationships with clients Analytical and a problem solver Ability to multitask and thrive in a dynamic, high‑volume fulfillment environment. Adaptable to change and attentive to detail Able to work well in a team environment Able to reduce frustration on heated topics by listening and being solutions‑oriented Fluent and articulate with strong writing and clear presentation abilities – persuasive but empathetic Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions 3+ years of experience in fulfillment, warehouse operations, logistics, or supply chain management, preferably in an eCommerce environment. Prior experience leading or supervising a team in a fast‑paced operational setting. Proficiency with order management systems (OMS), warehouse management systems (WMS), and inventory tracking tools. Strong analytical and troubleshooting skills with the ability to handle complex fulfillment challenges. Excellent verbal and written communication skills to collaborate effectively across teams. High level of accuracy in order processing, inventory management, and reporting. Ability to understand and communicate complex ideas to customers, both verbally and in written form. Aptitude to quickly learn and navigate new technology, systems, and applications. Ability to accept feedback gracefully and with an open mind. Private Health Insurance Paid Time Off Training & Development
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
WHAT IS YOUR ROLE
As a Fulfillment Team Captain you play a key leadership role in ensuring smooth, efficient, and accurate fulfillment operations within our supply chain division. This position is responsible for overseeing the daily performance and productivity of the fulfillment team, supporting complex cases, and serving as a key point of contact for cross-functional teams. You are highly organized, detail‑oriented, and passionate about optimizing fulfillment processes to meet customer expectations.
WHY DO WE WANT YOU
We are currently looking for impact‑driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Fulfillment Operations & Team Oversight :
Collaboration & Communication :
Problem‑Solving & Escalation Management :
Process Optimization & Continuous Improvement :
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
YOU HAVE…
#J-18808-Ljbffr
Create a job alert for this search
Team • Cape Town, Western Cape, South Africa
Related jobs
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show more
Service Manager
Nexio • Bellville, ZA
Job Location : Western Cape, Bellville.The Service Manager is accountable to the Manager : Service Management and performs the day-to-day operational and managerial tasks demanded by the process act...Show more
Last updated: 9 days ago • Promoted
Nobu Captain
One&Only Resorts • Cape Town, ZA
Job Location : Western Cape, Cape Town.To organise and orchestrate the opening, operation and closing of the dining room and to ensure guest fulfilment and satisfaction at all times.Key Duties and ...Show more
Last updated: 30+ days ago • Promoted
Team Member-Table Bay
Lovisa • Cape Town, ZA
Job title : Team Member-Table Bay.Job Location : Western Cape, Cape Town.Sell with great customer experience.Replenish sold stock on the move.
Clean up the store at open and close.Build great relati...Show more
Last updated: 26 days ago • Promoted
Guest Service Team Leader
One&Only Resorts • Cape Town, ZA
Job title : Guest Service Team Leader.Job Location : Western Cape, Cape Town.The purpose of this position is to manage the daily activities, reporting, training and operations of the Guest Services...Show more
Last updated: 20 days ago • Promoted
Fuel Station General Manager
Sydsen • Stellenbosch, South Africa
Lead and coordinate all site activities, ensuring seamless interaction between the forecourt, convenience store, and Vida e Caffè operations.
Staff Leadership & Scheduling : .Manage and mentor a m...Show more
Last updated: 26 days ago • Promoted
National Service Manager
Key Recruitment • Parow, South Africa
Well-established manufacturer of air technology equipment seeks to employ a suitably qualified individual to lead and perform the service, maintenance and repair of their industrial and mining equi...Show more
Last updated: 10 days ago • Promoted
Shipping Specialist
Greys Personnel • Cape Town, South Africa
Diploma in Shipping / Maritime / Logistics / Transportation or NQF 6 equivalent qualification.At least 8 years experience in Shipping, Logistics or Transportation environment and managing Outbound logis...Show more
Last updated: 12 days ago • Promoted
Ordinary & Able Seafarer Engine (Rating), STCW Reg III / 4 and / or STCW Reg III / 5 (Cape Town CBD)
South African Maritime Safety Authority • Cape Town, ZA
Job title : Ordinary & Able Seafarer Engine (Rating), STCW Reg III / 4 and / or STCW Reg III / 5 (Cape Town CBD).Job Location : Western Cape, Cape Town.
Keep a vigilant watch by sight and sound in the eng...Show more
Last updated: 14 days ago • Promoted
Night Auditor (Cape Town)
Sun International • Cape Town, ZA
Job title : Night Auditor (Cape Town).Job Location : Western Cape, Cape Town.The Night Auditor is accountable for relieving the dayshift hotel management and supervising all operational activities ...Show more
Last updated: 24 days ago • Promoted
Waitron (Cape Town)
Sun International • Cape Town, ZA
Job title : Waitron (Cape Town).Job Location : Western Cape, Cape Town.Responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / ...Show more
Last updated: 24 days ago • Promoted
Team Member-Somerset West
Lovisa • Cape Town, ZA
Job title : Team Member-Somerset West.Job Location : Western Cape, Cape Town.Sell with great customer experience.Replenish sold stock on the move.
Clean up the store at open and close.Build great re...Show more
Last updated: 26 days ago • Promoted
Operational Basic Ambulance Assistant
ER24 • Bellville, ZA
Job title : Operational Basic Ambulance Assistant.Job Location : Western Cape, Bellville.To attend to emergency calls and provide basic medical care in line with scope of practice.Ensure operationa...Show more
Last updated: 30+ days ago • Promoted
Team Member-V & A Waterfront
Lovisa • Cape Town, ZA
Job title : Team Member-V & A Waterfront.Job Location : Western Cape, Cape Town.Sell with great customer experience.Replenish sold stock on the move.
Clean up the store at open and close.Build great...Show more
Last updated: 26 days ago • Promoted
Team Member-Canal Walk
Lovisa • Cape Town, ZA
Job title : Team Member-Canal Walk.Job Location : Western Cape, Cape Town.Sell with great customer experience.Replenish sold stock on the move.
Clean up the store at open and close.Build great relat...Show more
Last updated: 26 days ago • Promoted
Team Member-Cavendish
Lovisa • Cape Town, ZA
Job title : Team Member-Cavendish.Job Location : Western Cape, Cape Town.Sell with great customer experience.Replenish sold stock on the move.
Clean up the store at open and close.Build great relati...Show more
Last updated: 26 days ago • Promoted
Senior Team Captain
Boldr • Cape Town, Western Cape, ZA
Quick Apply
Last updated: 30+ days ago
Crew Staff (Sandown Retail Crossing) - Cape Town
Pedros Flame Grilled Chicken • Cape Town, ZA
Job title : Crew Staff (Sandown Retail Crossing) - Cape Town.Job Location : Western Cape, Cape Town.To ensure that quality products are received and prepared for customers according to SOP.Maintain...Show more
Last updated: 13 days ago • Promoted
Team Member- V & A Waterfront
Lovisa • Cape Town, ZA
Job title : Team Member- V & A Waterfront.Job Location : Western Cape, Cape Town.Sell with great customer experience.Replenish sold stock on the move.
Clean up the store at open and close.Build grea...Show more
Last updated: 26 days ago • Promoted