Jupidex : Technical Support Representative

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale,Andreoli, Toscano,Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has fordistributing the best Agricultural products in Southern Africa.With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

The following position has become available at Jupidex (Pty) Ltd : Technical Support Representative.

RESPONSIBILITIES

Technical support to dealers

• Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
• Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
• Support warranty claims by verifying product concerns and ensuring compliance with company policies.
• Maintain strong relationships with dealers through regular follow-ups and proactive support.

Spare parts marketing

Training to Dealer and Jupidex personnel

Product demonstrations and farmers days

Commissioning new machines.

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