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Workshop Operations Manager - M4

Workshop Operations Manager - M4

SandvikZA
21 days ago
Job type
  • Full-time
Job description

Job title : Workshop Operations Manager - M4

Job Location : Gauteng, Deadline : January 06, 2025 Quick Recommended Links

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The Role :

  • To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision-making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.

    • Main Responsibilities

  • Lead workshop business growth
  • Develop the workshop team in the areas of control to meet and exceed customer satisfaction
  • Implement quality control process and standards
  • Develop and / or implement a workshop strategy
  • Develop and manage budgets, striving for a cost-effective operations without compromising safety or quality
  • Identifying, analyzing, and driving resolution of customer issues (warranty and non-warranty) with account management
  • Manage rebuilds and repairs operations to meet the contract target costs
  • Executing workshop activity to cost, utilization, quality and cycle time targets
  • Collaborate internally with key stakeholders
  • Manage a team of workshop managers
  • Collaborate with customers to understand their needs and expectations
  • Provide timely updates on rebuild / repairs progress and communicate any deviations from scope

    • Effective Operations Management

  • Oversee day-to-day workshop operations, ensuring efficient workflow and resource allocation
  • Schedule and prioritize repair and rebuild projects to meet targets
  • Maintain a well-organized, clean and safe working environment
  • Implement and enforce EHS best practices
  • Ensure equipment performance meets or exceeds contractual obligations
  • Set up and manage workshop operations to meet KPIs
  • Develop a workshop operations strategy in conjunction with key stakeholders
  • Responsible for evaluating competitor activities and conducting relevant market research that enables the workshop to maintain market competitiveness.
  • Responsible to drive localization

    • Cost Effectiveness

  • Budget Accuracy
  • Budget & order intake and rebuild / repair forecast
  • Reduction on cost
  • Rebuild / Repair Profit
  • A&S Target
  • Operating results
  • Overtime Invoiced
  • Labour turnover

    • SHEQ Competence Components

  • Application and compliance of relevant ISO Standards
  • Legal and SHEQ Compliance
  • Implementation of relevant SHEQ targets and objectives

    • Human Resources Competence

  • Personal Growth
  • Relationship Management
  • HR Management
  • Employee Relations
  • Coaching
  • Emotional Intelligence
  • Conflict Management
  • Communication
  • Teamwork
  • Delivery Focus
  • Talent Management
  • Performance Management
  • Problem Solving
  • Strategy Implementation
  • Code of Conduct Behaviors
  • Sandvik Leadership Model behavior’s

    • Qualification

  • National Diploma or Degree in Mining / Electrical / Mechanical Engineering or Business qualification
  • Masters in Business Administration (MBA) (advantageous)
  • Proven experience in workshop management within the mining industry
  • Strong leadership skills
  • Ability to analyse data, make data driven decisions and manage budgets effectively
  • Computer literacy (including relevant programs)
  • Knowledge of Sandvik Databases (desirable)
  • Equipment manufacturing experience (desirable)

    • Experience

  • Experience in senior Management position (+5 years)
  • Experience in operational management (+5 years)
  • Experience in workshop management (+7 years)
  • English proficiency
  • Experience in mining applications underground mining (Specifically board and pillar applications)

    • Other Requirements

  • Physical & Medical ability to function in an underground coal environment
  • May be required to travel
  • Valid drivers license
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