Beauty Corporate Counter Manager

To lead, inspire, coach and develop a team of Beauty Consultants to achieve all sales, customer service and operational targets in a fast paced retail environment.

Job Responsibilities

• Provide inspirational, authentic and personalised customer service
• Business planning and setting sales and customer service targets, sales analysis and staff scheduling
• Manage stock levels, facilities and cash reconciliation
• Lead a team to achieve sales and service targets
• Create and execute in store events
• Work retail hours including days, nights, weekends and special events in fast paced retail environment
• Ensure shop keeping disciplines are continuously in place by adhering to Operation manuals and display maintenance principles
• Operate retail point of sale software
• Minimise shrinkage in line with store targets
• Minimize tester waste and shrinkage
• Management of self, appearance and standards
• Deliver a sound knowledge of products
• Create the appropriate ambience in department through maintaining standards.
• Ensure staff delivers consistent, excellent customer service in accordance with the Brands standards across Stores / Counters.
• Resolve customer issues and requests in an efficient and quick manner.
• Responsible for achieving targets across the various brands.
• Set the example by achieving your own individual targets through great customer service.
• Create and maintain an atmosphere geared to achieving sales and profit goals (brands where applicable)
• Analyze and review goal attainment and develop strategies to improve performance.
• Follow and implement all corporate visual presentation standards and guidelines.
• Oversee all planning details for events.
• Maintain a cohesive, cooperative work environment through team building and motivation.
• Hold regular and productive staff meetings as required.
• Administer all training programs for selling skills, customer service, products and operations as required / and in partnership with Education as required.
• Conduct monthly coaching sessions to communicate objectives, set goals and follow up on progress according to the company’s business programs.
• Ensure staff is trained in service and make up skills (where applicable) as established by the Company.
• Manage late coming, absence and / or any other ER related issues together with the department manager.
• To ensure all ELC rosters are completed in line with the company’s policy and procedures.
• Manage leave request.
• Detail checking of stock.
• Ordering of stock – capacity reports.
• Able to process IBT RTV.
• Red Flag sign off – (instore training)
• Prep and Manage stock-take process.
• Be available and flexible to work different shifts

Qualifications

Store Locations

Durban Central and Durban North

Application can be sent to :

Woolworths is committed to the principles of employment equity.

“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.

Seniority level

Associate

Employment type

Full-time

Job function

Management, Customer Service, and Consulting

Industry

Retail

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