Senior Technical Support Engineer
Canadian Solar InverterSouth Africa30+ days ago
Job descriptionBachelor’s in Power Electronics or Automation related major. More than 5 years of experience in technical support and market promotion. Experience in PV, PV Inverter, Energy Storage System industry is preferred. Good English reading, understanding, and written ability. Independent project operation ability, strong overall planning, organizational implementation ability, clear mind with strict logic, good communication in coordination and execution. Ability to adapt to high-intensity work, proactive with strong responsibility, good sense of teamwork. Proficiency in office software. Ability to adapt to a certain degree of business trips.
Direct message the job poster from Canadian Solar Inverter
Responsibilities :
- Responsible for answering technical / product questions from sales / customers to provide product solutions.
- Responsible for coordinating with related departments to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual, and technical training documentation.
- Set up product database platform, manage and maintain global product technical database and company website to ensure the accuracy and timeliness of all external technical documentation.
- Sorted out product highlights and formed training courseware according to the established product parameters / function definition, conducted regular technical training for sales / customers to improve the product knowledge level, and collect product feedback from sales / customers.
Relevant Experience and Qualifications :
Seniority Level : Associate
Employment Type : Full-time
Job Function : Customer Service
Industries :
Services for Renewable Energy
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Technical Support Engineer • South Africa
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