Training Manager

Overview

Job Title : Training Manager

The Manager I, Training assists with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You\'ll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.

This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)

Key Responsibilities

• Training Program Management
• Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.
• Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).
• Maintain and update training documentation and learning plans in line with business or client changes.

OJT Team Leadership

Client Liaison

Collaboration & Alignment

Performance Monitoring & Reporting

Key Skills & Competencies

Candidate Profile

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Additional Details

Language Requirements :

Time Type :

Full time

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