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Branch Manager Kraaifontein

Status StaffingKraaifontein, South Africa

25 days ago

Job description

A recent professional profile photo is to accompany your application

EMPLOYMENT TYPE : Permanent

SECTOR : Management

BASIC SALARY : R15 000.00 R18 000.00

START DATE : A.S.A.P / Immediate

REQUIREMENTS :

Minimum of 2 to 3 years of relevant work experience
Matric Certificate (Grade 12)
Related tertiary education (advantageous)
Own reliable transport and a valid drivers license
Flexibility to work or travel to various sites within the dedicated region
Strong and professional telephone etiquette
Demonstrated leadership skills
Computer literacy, with relevant certification
Proficiency in MS Office and Sage
Friendly, helpful, and service-oriented attitude
Excellent customer focus and relationship management skills
Positive, professional, and proactive approach

DUTIES :

Oversee daily operations of the storage facility, ensuring exceptional customer service and efficient resource management

Drive achievement of sales goals and occupancy targets for the branch

Manage client relations, customer service, sales, marketing, property maintenance, logistics, stock control, and branch administration

Maintain a clean, neat, and safe working environment, including branch aesthetics, gardens, communal areas, kitchens, and bathrooms, according to company standards

Sell unit, parking, warehouse, and office space, converting leads and upselling all packages on offer

Assist clients and staff with equipment, maintenance, and property-related matters as needed

Communicate effectively and professionally across all channels (email, WhatsApp, letters), demonstrating strong business etiquette

Ensure all signage is correctly displayed and maintained in good condition

Manage customer service for new, existing, potential, retained, and exiting clients

Perform administrative duties such as member enquiries, quotations, contracts, deposits, refunds, FICA verification, copying, and printing

Oversee general office management including reception duties, telephone answering, parcel handling, printing station management, communal staff areas, stock ordering, stocktaking, cleaning schedules, rosters, staff, and property management

Handle finance-related tasks : e-wallet management, daily cashbook reconciliation, cash-ups, and weekly bank deposits

Use Sage Evolution software thoroughly to record client interactions, quotations, contracts, and sales progress

Conduct daily debt collection via telephone calls and SMS

Support storage, packing, and logistics by assisting with packaging, coordinating removal companies, and general operational support

Manage staff performance, discipline, and productivity, reporting issues to Human Resources via the Regional Manager

Verify client information and collect FICA documentation to create new contracts

Promote the company brand professionally, generating leads and closing sales

Update marketing reports using Sage Evolution and other management tools

Conduct daily facility maintenance walks with staff to inspect previous work, check security, allocate tasks, and manage the team effectively

Oversee maintenance projects, submit maintenance reports, and update Occupational Health and Safety checklists

Ensure branch perimeter walls, electric fencing, and all security features are fully functional and maintained

Comply with Occupational Health and Safety policies, including checking fire equipment service dates and ensuring equipment is in good working order

Ensure vacant storage units are cleaned promptly upon client vacancy and report any damages for repair before new occupancy

Suspend services or overlock arrears storage units and offices when necessary, providing overlock lists and information to staff and Regional Manager

Ensure all security procedures are implemented and followed, conducting daily site security walks and immediately reporting security issues to the Regional Manager and CEO

HOURS :

Monday to Friday : 08 : 00 17 : 00

Every last Saturday of the month : 08 : 00 12 : 00

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Branch Manager • Kraaifontein, South Africa

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