Cape Town-Based 3rd Line Engineer - 24x7 Service Desk

A leading cloud solutions provider in Cape Town is looking for a 3rd Line Engineer to support advanced solutions and drive improvements in their ServiceDesk team. The role involves managing escalations, performing root-cause analysis, and interacting with clients to ensure satisfaction. Candidates should have over 5 years of remote support experience and relevant Microsoft certifications. This shift-based position involves working days or nights with a 4-days on, 4-days off schedule.

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