Talent.com
This job offer is not available in your country.
1st / 2nd Line IT Support Engineer

1st / 2nd Line IT Support Engineer

The Legends AgencyCape Town, Western Cape, South Africa
30+ days ago
Job description

1st / 2nd Line IT Support Engineer (Remote Cape Town Based)

IT Support R18,000 / month Full-time, Permanent

About Our Client

Our client is a UK-based Managed Service Provider with over 14 years of consistent growth, now expanding internationally. They are passionate about delivering outstanding IT services to SMEs across professional services, fintech, and hospitality sectors. With a strong emphasis on relationship-building, they provide tailored support to clients ranging from small startups to established teams of up to 50 employees. Their culture thrives on collaboration, innovation, and genuine care for client success.

The Role : 1st / 2nd Line IT Support Engineer

This remote role is perfect for an experienced and resourceful IT Support Engineer looking to join a dynamic team that operates during standard UK business hours. The main purpose of the role is to deliver timely, effective, and friendly support to clients across various IT systems and platforms, ensuring minimal downtime and maximum customer satisfaction.

Key Responsibilities

Promptly log incidents and service requests through the helpdesk system via phone or email.

Manage and resolve incoming support tickets efficiently and within SLAs.

Troubleshoot and resolve a variety of IT issues, ensuring high first-contact resolution.

Accurately maintain case documentation and time logs in the system.

Proactively manage ticket queues to prioritize urgent requests and meet service standards.

Remotely configure new devices and manage onboarding / offboarding processes.

Communicate regularly with UK-based colleagues using Microsoft Teams.

Participate in occasional video support sessions with clients using Teams or Zoom.

About You

Minimum of 2 years' experience in an IT helpdesk or technical support environment.

Fluent English communication skills both spoken and written.

Proven ability to provide professional customer support via phone and email.

Strong technical knowledge of :

Windows Desktop OS troubleshooting.

Microsoft 365 Admin Centre (user management, Exchange, licensing).

Hardware troubleshooting (laptops, desktops, peripherals).

Quiet, home-based work setup with stable internet and backup power solution.

Passionate about problem-solving and helping people.

Organized, self-motivated, and able to work independently.

Desirable Skills :

Experience with Remote Monitoring and Patch Management tools.

Familiarity with Microsoft Entra, Mac OS, and Google Workspace.

Understanding of cloud services such as online backups, email filtering, and antivirus platforms.

Create a job alert for this search

It Support Engineer • Cape Town, Western Cape, South Africa

Related jobs
  • Promoted
ISP 2nd Line Network Engineer

ISP 2nd Line Network Engineer

Data CentrixCape Town, South Africa
Qualifications, Experience and Skills Required : .Matric \ Grade 12 (Compulsory).N+ qualification and 3+ years experience. Valid drivers license and own vehicle.Basic Linux command line skills.Good pr...Show moreLast updated: 30+ days ago
  • Promoted
Remote Support Engineer – 2nd Line

Remote Support Engineer – 2nd Line

The Legends AgencyCape Town, South Africa
Remote
Remote Support Engineer 2nd Line.Make Your Mark with a Fast-Growing, People-First Tech Business.Remote (Cape Town) | R40kR60k Negotiable. Our client is a dynamic, fast-growing technology services c...Show moreLast updated: 13 days ago
  • Promoted
Support Engineer L2

Support Engineer L2

Babble CloudWorkFromHome, Western Cape, South Africa
Join Our Dynamic Team as a 2nd Line Engineer.We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!.The Purpose of your role ...Show moreLast updated: 14 days ago
  • Promoted
Network Engineer (Private Wireless / 5G)

Network Engineer (Private Wireless / 5G)

Pure PlacementsCape Town, South Africa
Cape Town (Century City), On-Site.R 720,000 – R 960,000 Annual CTC.Occasional international travel required.The Role : Key Responsibilities & Daily Duties. We are seeking a seasoned Network Engineer ...Show moreLast updated: 27 days ago
  • Promoted
1ste Line Support technician

1ste Line Support technician

ICT EngageCape Town, South Africa
The 1st Line Support Technician is responsible for being the first point of contact for all IT-related incidents and service requests. The role ensures efficient logging, categorization, and resolut...Show moreLast updated: 8 days ago
  • Promoted
3rd Line Support Engineer

3rd Line Support Engineer

Uptime Solutions LtdCape Town, Western Cape, South Africa
We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers.You’ll be a key e...Show moreLast updated: 30+ days ago
  • Promoted
3rd Line Support Engineer

3rd Line Support Engineer

The Legends AgencyCape Town, South Africa
Line Support Engineer (Remote).Join a rapidly growing Professional Managed Services Provider delivering proactive and on-demand IT support services, cutting-edge technology solutions, and expert pr...Show moreLast updated: 30+ days ago
  • Promoted
1st Line Service Desk Engineer

1st Line Service Desk Engineer

Mindmatch ConsultingCape Town, South Africa
We are looking for a new 1st Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting th...Show moreLast updated: 30+ days ago
2nd Line Support Engineer - Remote

2nd Line Support Engineer - Remote

The Legends AgencyCape Town, Western Cape, South Africa
Remote
Quick Apply
Remote Support Engineer 2nd Line.Make Your Mark with a Fast-Growing, People-First Tech Business.Remote (Cape Town) | R40kR60k Negotiable. Our client is a dynamic, fast-growing technology services co...Show moreLast updated: 14 days ago
  • Promoted
2nd Line Service Desk Engineer

2nd Line Service Desk Engineer

Mindmatch ConsultingCape Town, South Africa
We are looking for a new 2nd Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting th...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Senior Citrix Engineer

Senior Citrix Engineer

Data CentrixCape Town, South Africa
Citrix Certified Associate - Virtualization (CCA-V) or similar.Experience supporting either Hyper-V, VMware or Nutanix AHV. Good understanding of Citrix and Microsoft server infrastructure.Support C...Show moreLast updated: 11 hours ago
  • Promoted
Service Desk : Senior Support / Infrastructure Engineer

Service Desk : Senior Support / Infrastructure Engineer

IOCOCape Town, South Africa
Our Client is looking for an experienced.Senior Support Infrastructure Engineer.The ideal candidate will be required to maintain regular dialogue with clients, users, stakeholders, and vendors to ...Show moreLast updated: 30+ days ago
  • Promoted
2nd Line IT Support

2nd Line IT Support

Mindmatch ConsultingCape Town, South Africa
Summary and purpose of the Job : .Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. Become an extension of the customer’s IT team, en...Show moreLast updated: 30+ days ago
  • Promoted
IT Desktop Support - CTP

IT Desktop Support - CTP

The Legends AgencyCape Town, Western Cape, South Africa
Line IT Support Engineer (Remote Cape Town Based).IT Support R18,000 / month Full-time, Permanent.Our client is a UK-based Managed Service Provider with over 14 years of consistent growth, now expand...Show moreLast updated: 30+ days ago
  • Promoted
1st Line Network Engineer

1st Line Network Engineer

Mindmatch ConsultingCape Town, South Africa
The primary function of this role is to provide a technical response / fix to incidents and service requests reported by our customers, performing second line diagnostics to resolve or identify the ...Show moreLast updated: 30+ days ago
2nd Line Support Engineer

2nd Line Support Engineer

Uptime Solutions LtdCape Town, Western Cape, South Africa
Quick Apply
Job Description : Tier 2 Helpdesk Engineer - Remote.The Tier 2 Helpdesk Engineer is responsible for providing advanced technical support to end-users, resolving complex issues, and ensuring the smoo...Show moreLast updated: 30+ days ago
  • Promoted
Senior 3rd Line Engineer

Senior 3rd Line Engineer

Uptime Solutions LtdCape Town, Western Cape, South Africa
We’re seeking a highly skilled and proactive Level 3 Technician with hands-on experience in the Kaseya ecosystem, including Datto RMM, Datto EDR, RocketCyber, IT Glue, Autotask, and related tools.T...Show moreLast updated: 13 days ago
  • Promoted
IT Support and Security Engineer L3

IT Support and Security Engineer L3

The Legends AgencyCape Town, Western Cape, South Africa
IT Support and Security Engineer L3.Join a High-Growth Australian MSP Remote Role (Darwin Hours).IT Support & Network Engineering | Market Related | Remote (South Africa, AU Hours).Our client is a ...Show moreLast updated: 30+ days ago