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Support Engineer L2
Babble CloudWorkFromHome, Western Cape, South Africa13 days ago
Job descriptionExcellent understanding ofMicrosoft 365 services and administration / troubleshooting. Excellent understanding of Microsoft Desktop OS / Server OS and troubleshooting. Experience with Microsoft Azure Antivirus management – Deploy, configure and troubleshoot. Experience of working with business networks and troubleshooting them. Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware. Email Protection Virtualisation Technologies (Hyper-V, VMware) (desirable) Backup & Disaster Recovery (desirable) Scripting / Automation(desirable) Friendly and confident. Comfortable liaising with various levels of end user, both internal and external. Strong communication skills, both written and verbal. Excellent troubleshooting and technical skills. Attention to detail is crucial in accurately documenting and resolving issues. Display proactive, determined, and persistent attitudes towards problem-solving. Capable of working both independently and as part of a team. Exhibit eagerness to learn and willingness to research faults or refer to documentation when necessary. Previous experienceon a service desk is necessary. Experience in a managed services environment is advantageous. Proficient with multiple technologies and dealing with difficult and sensitive technical problems. Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service 5% allowance based on basic salary that can be towards Medical Aid. UPS provided to assist with load shedding (2-4hrs power for a laptop) Babble issued laptop Annual Company Celebrations Your location will be home based, and you will require stable internet connection. It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution. As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.
Overview
Job Description
Join Our Dynamic Team as a 2nd Line Engineer
Are you passionate about IT? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to tobeourcustomer’smosttrustedadvisorforcloud-basedtechnologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
Responsibilities
What will you be doing?
The Purpose of your role Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks.
Accountabilities and Deliverables
- Ensure customer calls are promptly attended to, providing efficient and effective support.
- Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.
- Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs
- Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
- Complete / Update technical documentation.
- Mentor and train colleagues.
Core Competencies
What else looks good for this role
Qualifications
Additional Information
Why work for Babble?
Home-Working Policy
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teamsand possibly a follow up interview and competency testing depending on the role requirements.
Direct Candidates Only
Babble | Leading UK Cloud Solutions Provider
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Support Engineer • WorkFromHome, Western Cape, South Africa
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