Technical Support Engineer

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Direct message the job poster from Hikvision South Africa

Hikvision possess the world's largest R&D team and state-of-art manufacturing facilities; both allow Hikvision’s customers the benefit of world-class products that are designed with cutting-edge technology.

Hikvision South Africa (Pty) Ltd. in Cape Town is now looking for a Technical Support Engineer. We hope you are :

• have experience in Security Industry / CCTV as technician for at least 3 years and worked as Pre-sales or technical support or product specialist in OEM or system integrator.
• have great experiences in pre-sales work, on-site commissioning and training, management skills of complicated projects
• Possess in depth knowledge of security products and system;
• Responsible for technical support and introduce new product feature to clients;
• Consulting or answering inquires of clients regarding Hikvision products and solve technical problems;
• Provide technical training to employees of clients to help them improve their level of technical;
• Compile technical documents about products, technology and solutions of Hikvision;
• Liaise with Field Sales / Service organizations and Engineering in gathering and documenting information on potential quality / performance issues. To include providing input / suggestions on possible corrective actions;
• Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
• To coordinate resources, provide technical support

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