Technical Support Engineer (Blockchain & Backend Development)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Overview

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities

• Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.

Requirements

Preferred Qualifications

Team Growth Opportunities

Why Binance

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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