Mechanical Engineer : Customer Support

Our client designs, builds and certifies hazardous area enclosures and equipment. They are based in the United Kingdom, but this role will be based in Century City, Cape Town. Working hours : 10 : 00 – 18 : 30.

For the position you would be required to have :

• B. Eng / B. Sc / B. Tech in Mechanical Engineering
• Understanding of ITIL service management principles is helpful
• Experience with Knowledge Centred Support (KCS) practices is desirable
• 5+ years of experience in technical support, customer service engineering, or a similar role in an industrial or technical domain
• Documentation and process mapping skills
• Strong engineering background with ability to understand and troubleshoot product range (purge and pressurization systems)
• Proficiency in diagnosing both hardware and software issues is required
• Sound experience of pressure regulators, pneumatics, etc
• Occasional travel to customer sites may be required for on-site troubleshooting or relationship building

Responsibilities would include you to :

Package up to around R88k per month

Please apply online or contact Jan van Dyk on 021 – 531 2015 for more information