Technical Support RoleSA Commercial (Pty) Ltd • Cape Town, South Africa

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Technical Support Role

SA Commercial (Pty) Ltd • Cape Town, South Africa

30+ days ago

Job description

12 years of experience in technical support or IT background

1-2 years experience within a BPO contact centre

Provide excellent customer experience through technical support

Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software .

Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS

Proficiency with CRM

Comfortable working in a shift-based environment , including weekends.

Strong communication skills and a customer-first attitude.

Ability to work independently and manage time effectively.

Follow escalation procedures as required.

Troubleshoot and resolve customer issues promptly and efficiently.

Proven troubleshooting skills, especially with new or complex issues

Collaborate with team members to enhance customer experiences

Retail or hospitality experience

Passion for technology

The position requires flexibility to work in a rotational shift environment , including evenings, weekends, or public holidays

Job Types : Full-time, Permanent

Pay : From R10 500,00 per month

Job Type : Full-time

Work Location : In person

Job Types : Full-time, Permanent

Education :

High School (matric) (Required)

Experience :

Point of Sales : 1 year (Required)
Technical : 1 year (Required)
Technical Support : 1 year (Required)

Work Location : In person

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Technical Support • Cape Town, South Africa

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