Assistant Manager Operations

Job Description

This role is ideal for a talented, motivated and dynamic Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of inbound Sales Agents to deliver against client and internal business performance indicators (KPIs, CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive Sales culture in a customer centric and high-performance environment, with an engaged team

Qualifications

Essential

• Matric / Grade 12 or equivalent, with English and MathematicsPreferred
• A relevant tertiary qualification an advantageExperience Required Essential
• Proven track record of delivering against client, customer and business outcomes.
• Minimum of 2 Years management experience working in a fast paced sales and customer centric contact centre environment Preferred
• Experience managing Omni-channel sales and customer operations
• 2+ Years’ experience working within a BPO contact centre
• Relevant working experience with UK customers in a contact centre environment an advantage

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