Senior Quality Manager

Senior Quality Manager – WNS Cape Town, Western Cape, South Africa

Company Description

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail, Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s 41,000+ professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and the U.S. WNS South Africa has been in operation since

• and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing
• people.

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and a structured career path through our five people promises, keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client’s customers who interact with a WNS employee and provide insights back to the client and operations on opportunities to improve the overall customer journey.

Key Responsibilities

Qualifications

Additional Information

This role is based in Claremont with rotational shift 24 / 7, Monday to Sunday.

Seniority and Employment

Seniority level : Entry level. Employment type : Full‑time. Job function : Customer Service. Industries : Outsourcing / Offshoring.

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