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Job Description
Role Purpose
To maintain and grow an existing portfolio of clients through relationship management and solution development. Specific focus on Medical gap and personal accident business
Requirements
- At least 5 years' experience in client services and operations within an insurance / financial services environment
- At least 5 years relevant role experience as a Portfolio Manager
- Strong financial acumen and thorough understanding on relevant regulatory and compliance requirements
- Specialist knowledge in short term medical and accident products, specifically Medical Gap and personal accident
- Cell Captives Insurance Model experience will be an advantage
- Relevant tertiary qualification
Duties and Responsibilities
Specific understanding of medical Gap businessDeveloping an ongoing prospect pipeline through liaison within the greater business, broker relationship and client relationshipUsing financial acumen to interpret financial statements, actuarial data and ability to deal with budgetsDeveloping Guardrisk image and presenceIdentifying opportunities to maintain and grow the portfolioConducting meetings with clientsDistributing and discussing statistical informationChecking and forwarding financial statements to clientDesigning and preparing status reportsProviding prompt authorisation of claim paymentsDealing with client queriesRe-evaluating portfolio structures and servicing requirements on an ongoing basis relative to changing needs of the clientEvaluating client\'s needs and requirements to enhance cross selling of other Guardrisk productsParticipating in renewal process with broker / clientEnsuring all documentation pertaining to the insurance programme / facility is in placeAchieving a targeted annual new business budgetDeveloping new products and new insurance structuresCreating and maintaining business relationships to ensure new business growth of both income and clientsDealing with Financial Managers, Financial Directors, Risk Managers at client EXCO levelBuilding and maintaining relationships at client, broker and interdepartmental levelsLiaising with Underwriting, Finance, Actuarial, Claims, and business intelligence departmentsDiscussing and finalising product specificationsFinalising pricing, cost and income structureCo-ordinating documentation, role and responsibilities, agreements, system and legal requirements, processes and proceduresCompiling and managing budgetMarketing Guardrisk products and servicesFollowing-up on inquiries and queriesSourcing potential client and productsComplying with new business take-on proceduresLiaising with the technical review teamsAdvising technical review teams of all pertinent information prior to each reviewProviding input into the development of the annual review planSetting up review meetings with clients in consultation with technical review teamsDelivering completed review reports to clients and following up and tracking of the implementation of proposed actionsMaintaining CSA (monthly) questions through the CURA Risk Management SystemCoordinating and attending monthly Operational meetingsRecording and tracking key actions and decisions arising from meetingsAdministrating client filesAssisting the Head with Divisional reporting and deputise when requiredMaintaining weekly prospects list and report back on divisional issuesMonthly budget review and reporting on variances and new business targetsWeekly reporting back to the Head on the above mentioned itemsManaging delivery against deadlines, i.e. budgets, forecasts, projects, and resolving client queries timeouslyAs an applicant, please verify the legitimacy of this job advert on our company career page
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