Institutional Business Operations Manager

Overview

To lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution. This role ensures that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company’s standards. The role will also ensure that systems, workflows, and operational processes are continuously reviewed and improved, leveraging off innovation where appropriate across all client delivery and new business activities.

Responsibilities

• Lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution.
• Ensure that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company’s standards.
• Continuously review and improve systems, workflows, and operational processes, leveraging innovation across all client delivery and new business activities.
• Actively contribute to hands-on task delivery as a flexible team member during periods of high demand or capacity constraints to ensure deadlines are met and service excellence is maintained.

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