Field Engineer

Apply for the Field Engineer role at NSC Global.

Overview

NSC Global provides global network implementation and deskside support solutions to world‑class organizations, delivering cost savings and operational simplicity. The company has for over a decade delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and service providers. NSC Global offers a unique business model, combining a focused group of world‑class customers with a unique range of services, backed by outstanding responsiveness and customer service.

Main Purpose

Tech Bar Engineers are based at a central location at the customer’s site. Engineers will provide walk‑in services to customers for desktop, laptop, and peripheral equipment. The role includes maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals, documenting, upgrading, and replacing hardware and software systems, and supporting and maintaining user account information, rights, security, and system groups as required.

Responsibilities

• Support and lead team members on pertinent issues.
• Support and cover for site Bridgehead during holidays and sickness.
• Deliver repair services to customer staff at the Tech Bar.
• Field incoming help requests from end users via telephone and work orders in a courteous manner.
• Document end‑user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help‑desk customers.
• Prioritize and schedule problems; Escalate problems (when required) to the appropriately experienced technical level.
• Record, track, and document the help‑desk request problem‑solving process, including all successful and unsuccessful decisions made and actions taken, through to the final resolution.

Qualifications

Preferred Certifications

Length of Work Experience Required

2+ Years

SHIFT WORK

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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