General Manager

Job Title: General Manager
Location: North West Province – Large Resort
Industry: Hospitality
Appointment Type: Permanent Recruitment
Payment Type: Very competitive Monthly Salary + Live in + Benefits
Closing Date: 30 October 2025

Job Summary

My Client is seeking a highly driven, experienced, and results-oriented General Manager to lead and oversee all aspects of large-scale cleaning and housekeeping operations across a premier hospitality resort. The position requires a strong leader with proven success in managing complex operations, delivering exceptional service standards, and optimizing financial performance.

This is a senior leadership role where you will be responsible for driving operational excellence, managing multiple teams across hotels and time-share properties, and ensuring compliance with industry regulations and organizational standards. The ideal candidate will bring strong strategic acumen coupled with hands-on operational expertise.

Key Responsibilities

• Oversee daily cleaning and housekeeping operations across hotel rooms, time-share units, public spaces, and back-of-house areas.
• Lead, manage, and mentor a large workforce including Operations Managers, Housekeepers, Contract Managers, Supervisors, and cleaning staff.
• Develop and manage departmental budgets, ensuring financial efficiency and adherence to cost controls.
• Set and monitor performance targets related to cleanliness, service delivery, guest satisfaction, and operational efficiency.
• Implement proactive strategies and best practices to continuously improve standards and service outcomes.
• Collaborate closely with internal departments to ensure seamless guest experiences.
• Ensure full compliance with health, safety, hygiene, and quality standards.
• Produce accurate reports, insights, and recommendations for senior stakeholders.
• Maintain effective communication channels across all operational levels.

Required Qualifications & Experience

• Minimum of 5 years’ senior management experience within the hospitality sector, preferably in resort or hotel environments.
• Strong background in large-scale cleaning operations and team leadership.
• Relevant tertiary qualification (Diploma or Degree) in Hospitality, Operations Management, or related field.
• Previous experience with outsourced or contract-based cleaning services at General Manager level (advantageous).
• Demonstrable financial acumen, with strong skills in budgeting and cost control management.
• Proven ability to work under pressure in high-demand environments.

Skills & Competencies

• Exceptional leadership and team development skills.
• Excellent communication skills, both written and verbal (English essential).
• Strong organizational, planning, and time management abilities.
• Report writing, analytical, and problem-solving skills.
• Hands-on operational management style with strategic oversight.
• Proficiency in computer systems and relevant software.

Key Attributes

• Results-oriented with a proven track record of driving operational performance.
• Strategic thinker with the ability to execute plans effectively on the ground.
• Proactive, adaptable, and solutions-focused.
• Strong interpersonal skills with the ability to motivate and inspire teams.
• Medically fit, reliable, and professional.

Other Requirements

• Valid Code 08 Driver’s License.
• Clear criminal record.
• Willing to reside within the North West Province or relocate as required.

How to Apply
Interested candidates are invited to submit their CVs and supporting documentation to: Butch – Email