Operations Manager-Cape Town

Duties & Responsibilities

• CSI - Customer Service Intelligence
• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Ensure efficient Customer Service Intelligence that is accurate real time and valuable information is provided to the clients.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment induction work schedules etc.
• Control and management of Company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets and within policies and standards.
• Manage direct expenses and overheads and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit train evaluate motivate delegate and monitor their activities.
• Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance leave schedules overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy and procedures and Servest Group values.

Minimum Requirements

Matric / Grade 12 or equivalent

Business Management or related qualification

3-5 years experience as an Operations Manager in the cleaning industry or similar role

Experience in a cleaning industry will be an advantage

Must have computer skills (Ms Word / Excel / Outlook)

Good communication interpersonal report writing and problem solving skills

Must have a clear criminal record

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

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