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Complaints Officer

Complaints Officer

National Credit RegulatorZA
2 days ago
Job description

Job title : Complaints Officer

Job Location : Gauteng, Deadline : April 06, 2025 Quick Recommended Links

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Requirements :

  • The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
  • At least 2 years’ experience in a Regulatory / Credit industry.
  • Experience in complaints / dispute resolution processes will be an added advantage.

    • Duties :

  • Effective evaluation of complaints concerning allegations of non-compliance with the National Credit Act.
  • Implementation of internal complaints handling policies and procedures.
  • Provide and maintain a high level of quality work.
  • Report writing.
  • Maintain good relations with internal and external key stakeholders.
  • Participating in team activities aimed at improving customer satisfaction and departmental performance.
  • Accounting / Financial Services  jobs