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Intake Specialist (ABA Therapy)

Intake Specialist (ABA Therapy)

SnaphuntSouth Africa
30+ days ago
Job description

The Offer

  • Flexible working options
  • Join a well known brand within Hospital / Health Care / Healthtech
  • A role that offers a breadth of learning opportunities

The Job

What You’ll Do

Intake Management

  • Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
  • Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.

    • Client Communication

  • Serve as the primary point of contact for families, engaging primarily via phone.
  • Collect required documentation, provide timely updates, and guide parents step-by-step through the intake process.
  • Maintain a clear, compassionate, and professional tone in all interactions.

    • Document Processing

  • Verify the accuracy and completion of all required forms, ensuring clinicians sign where necessary.
  • Upload documents into Google Drive, send contracts via PandaDoc, and follow up to obtain signatures.

    • Insurance Verification & Data Entry

  • Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
  • Enter and manage client data in Central Reach , maintaining precision across all records.

    • Tracking & Follow-Ups

  • Keep detailed and organized records of leads, follow-ups, and pending tasks.
  • Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.

    • Attention to Detail

  • Use standardized documents to ensure all client information matches requirements.
  • Double-check details to prevent errors and streamline the onboarding process.

    • Software Proficiency

  • Leverage tools like Google Drive, Excel (basic spreadsheets), and Central Reach to handle documentation, reporting, and administrative tasks.

    • The Profile

    What You Bring

  • Outstanding Communication Skills : Exceptional written and verbal communication skills in English (Spanish fluency is a plus).
  • Experience in Related Fields : Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
  • Detail-Oriented & Organized : Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
  • Emotional Intelligence : Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
  • Tech-Savviness : Proficiency with Google Drive, Central Reach, Excel, and other administrative tools.
  • Proactive & Reliable : A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.

    • The Employer

    Our client aims to redefine remote staffing through a unique matchmaking approach. Bridging global talent with American companies, our client manage team synergy, attendance, payments, and foster lasting business-staff relationships.