IT Site Lead

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Cape Town, South Africa

Working Pattern : 4 days in the office, 1 day working from home

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town! As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we’re excited to expand our vibrant team and bring our exceptional services to new heights.

The Role

We’re looking for an IT Site Lead to join our growing team. The desktop support team is the main point of contact for local and remote employees. The ideal candidate possesses a strong sense of ownership and broad problem-solving experience. If you are a self-starter with a proven track record and a passion for technology, then we want to hear from you!

Key Responsibilities

• Lead and support our Cape Town offices.
• End-to-end on-site IT support for all local Windows and Mac systems, including proactive monitoring and swift resolution of technical issues.
• Proactively monitor tickets, system and network health, identifying trends, irregular activities, and potential improvements to optimise reliability, security, and operational effectiveness. Escalate issues as appropriate.
• Enhance the IT Service Desk by ensuring SLAs are met, service templates are created and maintained, and the service offering evolves with business needs.
• Manage all technical aspects of employee onboarding and offboarding, including provisioning / deprovisioning IT equipment, access management, and maintaining accurate IT stock levels.
• Responsible for access management, ensuring appropriate access is granted based on role. Conduct annual audits to validate accuracy in access provisioned.
• Provide support for AV equipment in meeting rooms, including troubleshooting video conferencing, display, and audio issues.
• Application support for all IT systems (e.g., Office365, SCCM, JAMF, Desktop Central, SSO, AD, GCP, etc.), ensuring systems are up-to-date and fit for purpose.
• Directly interact with users and stakeholders at every level of the business, acting as the primary contact for out-of-hours office IT incidents.
• Educate end users and team members on IT best practices, cyber security, and self-service tools. Create training materials to maximise internal tool utilisation and value.
• Document policies, processes, and knowledge base articles, ensuring the CMDB (Configuration Management Database) remains current and comprehensive.
• Contribute towards the IT knowledge base and mentor others within the team.

Key Skills and Experience

What can we offer?

Seniority level

Employment type

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