SaaS Resilience Manager-South AfricaD·engage Limited. • South Africa

SaaS Resilience Manager-South Africa

D •engage Limited. • South Africa

21 days ago

Job description

Overview

D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are looking for a SaaS Resilience Manager as part of our technology team, who are agile, results driven, customer obsessed and love learning!

This position provides a valuable opportunity for an engineer to enhance their expertise and contribute to impactful projects.

Responsibilities

Resilience Planning and Strategy :

Participate in developing and implementing a comprehensive service resilience strategy for all SaaS products.

Participate in designing and maintaining disaster recovery and business continuity plans.

Conduct regular risk assessments and impact analyses to identify vulnerabilities and mitigate risks.

Ownership of Production Environment :

Take ownership and be responsible for the production environment, including cloud and on-premise infrastructure.

Monitoring of production environments in collaboration with the VP of Development.

Work with the VP of Security to ensure the security of the production environment.

Team Building and Improvement :

Build and lead a high-performing resilience team, continuously improving its quality.

Train and improve the quality of technical support teams, including preparing training materials.

Provide feedback to teams in problem detection and troubleshooting steps (logging, monitoring, health checks).

Service Monitoring and Incident Management :

Establish and manage robust monitoring systems to detect and respond to service disruptions promptly.

Lead incident response efforts, including root cause analysis, resolution, and post-incident reviews.

Develop and maintain incident response playbooks and procedures.

Infrastructure and Performance Optimization :

Collaborate with IT and engineering teams to design resilient infrastructure and applications.

Implement redundancy, failover, and load balancing strategies to ensure high availability.

Continuously monitor and optimize system performance, capacity, and scalability.

Collaboration and Communication :

Assist product and development teams in analysis when necessary.

Analyze large-scale bugs and

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