Chief Operating Officer (COO)

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Schedule

Remote, Full-time, 40 hours per week

Working hours : 9 am - 5 pm Eastern time (U.S.)

About The Role

One of our U.S. clients is seeking a full-time Chief Operating Officer (COO), based in South Africa, to lead and optimize day-to-day operations across the company. As the right hand to the CEO, the COO will own the implementation of internal systems, drive accountability, and oversee cross-functional performance across recruiting, sales, and customer success. This is a high-impact leadership role for someone who excels at bringing structure to scaling teams and freeing up executive bandwidth.

Please note - experience working with U.S. companies and / or clients is a must.

Responsibilities

• Define and implement KPIs across all departments, with clear reporting frameworks
• Manage and improve customer success workflows and retention processes
• Own contract renewal processes and ensure timely execution
• Oversee and support the recruitment team in partnership with the Director of Recruiting
• Work cross-functionally to align operations with growth and client satisfaction
• Lead special projects and operational initiatives that improve internal efficiency
• Provide oversight and direction to marketing efforts until a full-time hire is made

Requirements

Seniority Level

Employment Type

Job Function

Industries

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