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E-Commerce & Digital Content Coordinator

E-Commerce & Digital Content Coordinator

The Good Human (Pty)LtdCape Town, Western Cape, South Africa
3 days ago
Job description

The E-commerce & Digital Content Coordinator will oversee the day-to-day management of the brands’ online stores and customer communications. This role ensures smooth online operations, consistent product presentation, engaging newsletters, and alignment between in-store and online activity.

The ideal candidate is detail-oriented, proactive, and experienced in e-commerce coordination or content management, with a strong understanding of online retail workflows.

Key Responsibilities

Website Management

  • Upload and update product listings, imagery, descriptions, and pricing.
  • Maintain daily accuracy of product availability and stock levels.
  • Conduct daily site checks to ensure correct functionality, pricing, and visuals.
  • Manage new collection and product launch updates.
  • Regularly refresh and improve the site’s layout, visuals, and overall user experience.

Email & Customer Community

  • Plan, design, and distribute weekly newsletters to subscribers and customers.
  • Manage the email database and ensure customer information is current and segmented appropriately.
  • Develop engaging email campaigns for new ranges, in-store promotions, and exclusive offers.
  • Maintain brand consistency across all written and visual content.

    • Coordination & Reporting

  • Liaise with external social media agencies to align online content with marketing activity.
  • Collaborate with retail teams in Sandton and Cape Town to ensure stock and promotional accuracy.
  • Generate weekly and monthly reports on online performance, sales, and engagement metrics.

    • Requirements

    Qualifications & Experience

  • 3–5 years’ experience in e-commerce coordination, online merchandising, or digital content management.
  • Experience with Shopify, WooCommerce, or similar e-commerce platforms.
  • Competency in email marketing platforms such as Mailchimp or Klaviyo.
  • Basic image editing and layout skills (Canva, Photoshop, or similar).
  • Strong understanding of e-commerce workflows and stock coordination.

    • Skills & Attributes

  • High attention to detail and accuracy.
  • Organised, deadline-driven, and proactive in problem-solving.
  • Strong written communication and visual presentation skills.
  • Collaborative team player with excellent coordination ability.
  • Interest in fashion, retail, and brand development.

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    Digital Content Coordinator • Cape Town, Western Cape, South Africa

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