Technical Relationship Manager

Job Description

Are you a seasoned service delivery expert with a passion for building strong client relationships in complex IT and telecoms environments

A leading technology company is looking for a highly skilled Technical Relationship Manager to join their team. This senior-level role is ideal for someone who thrives in high-pressure customer-facing environments and has a solid track record in managing high-value complex client accounts.

Key Responsibilities

• Act as the single point of contact for all service-related matters for key enterprise clients
• Lead monthly and quarterly service reviews billing discussions and strategic account health checks
• Drive customer satisfaction through proactive service management and rapid resolution of escalations
• Ensure adherence to contractual SLAs and KPIs including proactive CSIP and root cause analysis reporting
• Identify and mitigate revenue leakage while supporting upsell and cross-sell opportunities
• Collaborate with internal technical and delivery teams to ensure consistent service excellence

Requirements

EE Disclaimer

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Required Experience :

Manager

Key Skills

Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Employment Type : Full-Time

Experience : years

Vacancy : 1

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