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Client Success Representative (Remote, Contract)

Client Success Representative (Remote, Contract)

INFUSEWorkFromHome, Free State, South Africa
30+ days ago
Job type
  • Remote
Job description

Client Success Representative (Remote, Contract)

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we’re seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients’ satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.

Hiring Process

  • We will review your application against our job requirements and give your candidacy a fair, detailed assessment.
  • We may invite you to submit a video interview for the hiring manager’s review, followed by a test or short project to assess fit.
  • You will then interview with our hiring manager and / or interview team via Zoom, meeting the INFUSE team face‑to‑face.
  • Based on your performance, we will discuss a potential offer in a live conversation.

Key Responsibilities

  • Build and maintain strong, long‑lasting client relationships.
  • Ensure the timely delivery of our solutions according to client needs and objectives.
  • Communicate progress of monthly / quarterly initiatives to internal and external stakeholders.
  • Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
  • Assist with challenging client requests or issue escalations as needed.
  • Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
  • Qualifications

  • Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
  • Strong communication and interpersonal skills.
  • Ability to handle various tasks with attention to detail, managing priorities effectively in a fast‑paced environment.
  • Empathetic understanding of client needs and the ability to address them effectively.
  • Ability to address challenges and proactively offer solutions.
  • Position Details

    Seniority level : Entry level

    Employment type : Contract

    Job function : Management and Manufacturing

    Industries : Construction, Software Development, IT Services and IT Consulting

    Equal Opportunity Employer

    We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or other protected characteristics. We welcome applicants from all backgrounds.

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    Representative Remote • WorkFromHome, Free State, South Africa

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